Refund policy

BROOKLYN STROLL CLUB — Return Policy

Last updated: November 2025

We only accept items that are defective for return or exchange. We stand behind the quality of our products. Each item is carefully inspected before it ships, but if something arrives damaged or defective, we’ll make it right.

Defective or Damaged Items

  • You may request a return or exchange within 15 days of receiving your order.

  • To begin, email us at hello@brooklynstrollclub.com with your order number and clear photos of the issue.

  • Once approved, we’ll provide return instructions or send a replacement at no cost to you.

All Other Sales Are Final

  • Because of our limited production runs and quality control process, we’re unable to accept returns or exchanges for reasons such as size, fit, or change of mind.

  • Please double-check your order details and sizing before completing checkout.

If your item is defective and your return is accepted, we’ll reach out with the return details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@brooklynstrollclub.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@brooklynstrollclub.com.